Real learning is a part of the work, not apart from it.
Friday, July 9, 2010
Live and let live
Recently I was sucked into a tweet… @jenisecook reacted inquisitively to a post by @guywwallace in which he wrote “Just because a Learning Professional can determine a valid K/S need - does not in and of itself warrant meeting that need.”
My tweet of “Me too” was in response to Jenise's desire for more background info ...as I thought Guy was probably talking money and priorities…and he was.
Guy went on to clarify with “If the ROI was very negative, solving thousand $ problems/opportunties w/ $100k solutions - then: don't do it. Live w/ it.” His response is brilliant and the right response for learning professionals to latch on to. Guy also posted a few links to his blog where he supports his thoughts with more detail – take a look, all quite meaty!
My initial reaction, much like what I think was Jenise’s, was one of surprise. Meaning that hey, we have a responsibility to make right all the performance wrongs in our orgs. That's what we do!
The problem is that when learning professionals try to do this, chase every problem with a solution (formal or informal), they are also unintentionally telling management that yet again, they just don’t get business.
Learning professionals need to first remember that not every business problem is a training or learning problem… often it’s a motivation, resource, or quite often it’s a staffing problem.
Second, and equally important, learning professionals must be able to discriminate (as too must leadership). Both must be able to recognize when L&D services to address a performance problem really add measurable value and when, as Guy said, we need to just “live w/ it”.
Learning professionals often struggles to show their relevance and gain a seat at the table in most organizations. And any effort that reveals they are not working smarter, but only harder reinforces that they are out of touch.